Love it. Going back in time Is awesome

To be honest, I was disappointed with the overall experience. On one hand, the owner came out, we discussed the issue and his price was fair. So I hired them. Now he and I had a very specific conversation, including a discussion of a sketch I provided to define the optimal job as far as I was concerned. It involved putting a membrane roofing over a low pitch, and two high pitch sides, to insure that if we got another ice dam in the future, that the pooled water would not go through nail holes and into the house. I specifically instructed him to put shingles "on the edge" of the membrane roof. So when the formal quote came, it mentioned putting shingles over the high pitched area. I figured this was in line with our discussion. When I got home, I came to realize they shingled over the entire high pitched area, not just the edge of the membrane. This was a pointless exercise, since it was more work for them, and if water pools again, it's gonna go right through the nail holes on the lowest shingles on the high pitched portion (where low pitch meets high pitch). Thus accomplishing nothing. I really assumed that the owner and his worker would have been in better communication on this matter. It should not take a roofing novice (me) to point out a shortcoming to their solution. I raised this concern, was told someone would contact me, and no one ever did. Update: Not only did no one call me, but I sent the sketch that I discussed with the owner (when paying the bill) to remind them of the job that was supposed to be done. This was the precise sketch we discussed and agreed to. I am sure he remembers now. But still no call. Guess he's taking the money and not accepting responsibility. I took the high road and paid the bill. Why can't he take the high road and admit a mistake? I would stay away from this organization. If you can't admit you made a mistake, that is not good. We all make mistakes. Better to be able to admit it and resolve the matter in some way.

Call these guys first. Next day service to look at and temporarily fix the roof, and a permanent fix when the weather improved, all at a reasonable price. Chris showed me pictures of the problem and explained​ the repair. Couldn't be happier.

Mike, from leak stop was great. He was honest and didnt try to sell work that didnt exist. His knowledge, honest and punctuality makes him the man I would go to again with anything related to roofs.