Initially this was a great experience. Joe was informative and not too pushy. He helped us select the shingles and explained the process. We got to the date of installation and there were a few minor hiccups related to communications errors but nothing we couldn't work through. Fast forward a few weeks and it was time for the final inspection/walk-through. Joe comes back out and inspects the roof on Thursday, June 27. All appears great. On Friday, June 28 we leave our house at 10am and come back at 3pm and notice the roof edge is hanging off of the house...just dangling. Underneath we see wood rot. How the roofers didn't see this as they took off the old shingles to replace the new ones is beyond us. We contacted the company and it looks as though since the claim was paid out, they have no interest in coming back to make this right. They told us that we had a storm on Friday, June 28. No. No we didn't. We had partly cloudy skies with 90 degree heat. Winds between 6 and 10 mph. I pulled up the historical weather report just to be absolutely certain that I was not in the wrong here. Steer clear.

"MY FATHER HAS TO BE HERE FOR THEM TO GIVE ME AN ESTIMATE". So, as a single female homeowner, I have less rights. BAD COMPANY POLICY. I will NOT EVER make a decision on the SPOT. (its the smart thing to do) After getting quotes, I make the final and BEST decision. I have final say!! I AM THE HOMEOWNER NOT MY FATHER !!!!!! Only positive thing is the gentleman apologized more than once. I felt as if they felt embarrassed that they had to leave because of this company policy. ***EDITED*** Company reacted out to resolve the misunderstanding.

Schedule a appointment at 10 am a week ahead of time so I call what's up no show he's running late then they cancelled DON'T waste your time took time off work for this

I am pleased with the professionalism & customer care that I received from Joe Woods & AREI! They are diligent and patient to make sure you understand the process. Our 30+ year old home looks great!

My wife and I were recommended to use American Roofing & Exteriors by our insurance company as part of a claim process. AREI did a very good job along the way providing excellent communication from Joe Woods. The job itself was completed quickly with no issues and very good clean up afterwards by the crew. In short, I would definitely use them again should the need arise for any roofing needs.