
- Country: USA
- State: Illinois
- City: Des Plaines
- Address: 2340 S River Rd STE 106, Des Plaines, IL 60018, USA
- Monday: 6:30 AM – 9:00 PM
- Tuesday: 6:30 AM – 9:00 PM
- Wednesday: 6:30 AM – 9:00 PM
- Thursday: 6:30 AM – 9:00 PM
- Friday: 6:30 AM – 9:00 PM
- Saturday: 6:30 AM – 9:00 PM
- Sunday: 6:30 AM – 9:00 PM
I’ve dealt with many contractors over the years but non of them have been more professional than RS five!! Marty and Steve were a pleasure to work with and made the whole process effortless.They arrived on time and Their craftsmanship was outstanding.If would give them 10 stars!! Thank you,RS Five..
Bottom line is, these guys are top notch in every way. So, I started seeing shingles in the landscaping debris and didn't think much of it. Then, a few months later, the "storm chasers" (sub-par roofing companies that come around the neighborhood and try to get you to re-do your roof with them) came around and tried to get us into a contract right then and there. I wasn't really sure what was going on, so, I called my insurance company. Long story short, they approved a new roof due to storm damage that had occurred 11 months prior. I told my adjuster that I wasn't sure about the storm chaser company and asked them for recommendations for contractors. My "A" rated insurance company suggested 3 contractors of which RS Five was one. Only 2 of the 3 offered to come out for proposals, so, that knocked #3 out right away. I called RS Five and spoke to Steve who set an appointment to come out the next day. Steve and Marty showed up early and did their own inspection. They found additional damage that the insurance company missed the first time. They were able to get those additions approved for payment. I liked that they were informative and explained everything they were going to do. They also dealt directly with the insurance company so I didn't have to. After all, I'm a software guy, not a roofer. On the day of work, Steve and Marty were both out doing pre-install inspections and prep with the crew. After checking the manifest for proper materials (this becomes important in the next few sentences) the supply company delivered the roofing by crane, right to the top of the roof. The guys began work and by the end of the day we had a new roof. NOW FOR THE KICKER - My wife gets home and says "why is there red in my roof"??? Turns out the supplier had mismarked the shingles and inadvertently delivered the wrong ones to the site. Upon checking the manifest, all was good. Upon installation all was wrong. Of course, the crew would never have noticed. They didn't know what we ordered. They just install what get's delivered. Anyway, we didn't notice until the end of the day when the last lower part of the roof on the garage, visible from the ground, was done. I called Steve and said that you guys installed the wrong shingles. He laughed and though I was joking. They began investigating the issue and found that the supplier was at fault and had indeed mismarked the pallets. Steve and Marty both came out to apologize and committed to fixing the roof right away. Sure enough, a few days later, the crew was back out ripping the newly installed roof off and re-installed the proper one. This time we all checked the shingles. Twice!!! At the end of that day, we had the beautiful new roof we wanted and it looked great. The other new roof looked great too mind you, but, red was just not our thing. So, not only did RS Five perform flawlessly under normal circumstances, they dealt with a major issue beyond our expectations. We were so pleased with this company that we started telling our neighbors. I believe RS Five did another 5 or so homes in our neighborhood. They totally deserved the business in my opinion. Several members of the team would stop by from time to time after the install to make sure things were good. No leaks, no loose shingles, etc. Sometimes Steve and Marty would just drive by and crack a joke when I was outside doing something int he yard. Just a great bunch of guys who truly care about their work and customers. They don't chase storms and knock on doors. Their business comes from referral and word of mouth. The fact that our insurance company recommended RS Five meant a lot and gave me some piece of mind going into the process. The team, their strong work ethic and overall knowledge and command of the market needs, kept us at ease and very happy with the overall job. I'm pleased to be able to write this review and would truly recommend this company time and time again.