This person is a straight clown!!!! My garage door needs service and this place was rated one of the top ones. Upon looking at reviews (with NO hours of operation posted), I decided to call this “reputable” business. The gentleman answered, “this is Howard” (not Helmuth Garage...); I asked “is this garage door repair and what are your hours?” “HOWARD” proceeded to say “well common sense would tell you...” I replied “Sir, your listing on google doesn’t have any hours” he then said “well what do you think?” I said first of all, your listing doesn’t have any hours which is unprofessional; and second of all, you don’t have to worry about getting my business! They can have Expert work; but if they have horrible customer service - as a customer I stay away, and so should you!

I called these guys to fix my garage door on Tuesday. I work nights and I told them I would stay up and wait for them to get to my house. I was told they would call me in the morning and give me a more precise time that they would be there but it would be around 9-9:30. At 9:45 I called them to find out when they would be there and he said he would call later that morning. That call never came. I called Aladdin Doors and they came out at 6 am fixed it and was cheaper than what this company would be. Go with Aladdin Doors.

Mr. Helmuth was easy to work with. He answered the phone on my first try, fairly early in the morning, and came out later the same day to provide an estimate. He was willing to come on Saturday, two days later, to replace my door, but in the end I made a special order. When that door arrived, he came promptly and did good work. He was professional and easy to work with.

RUDE! I was calling a few places to get estimates on a garage door repair/replace. The first two places were pleasant and offered to come take a look for free. I called Helmuth and asked about it. He said he'd come out and take a look for $39, but he'd waive it if he did the repair. I don't want to pay for a call when I'm gathering estimates on what I suspect will be a replace more than a repair. I explained that, and that I have another place coming to take a look at no charge. *** He immediately hung up on me! *** So, this is a recommendation to NOT do business with Helmuth. Kevin at Reliable Overhead Doors was very polite and professional. Dillman Brothers was also. Both are highly recommended here and elsewhere and would be a better choice.

Called on a Thursday night and was surprised that someone picked up. I already called other companies and got no answer even through they said 24 hr support. Was told the rate and that he could come out the next day. Surprised again that this happened. The next afternoon he came, fixed the issue and the price was what I was told. Would highly recommend and would use again if I have issues in the future.