We had a front door under a well covered porch installed almost 3 years ago. I was out wiping it down yesterday. A sidelight is leaking and parts of finish came off down to the bare door. I called to ask for help, I was told I would need to find someone to strip and refinish the entire door. I asked for any referrals and I was given a number for a company - number is disconnected. Really not happy. Poor customer service follow up.

We replaced two patio doors and two large windows. The salesperson came to our house and was very helpful. The installers were outstanding. The staining was also supplied by Olson, other than a small glitch in scheduling, it went very well. We are very happy with Olson and would gladly do repeat business with them.

I was searching for a part for European window and was referred here by the manufacturer. Even though the revenue for the part would only be about $3.00, they went the extra mile and called the manufacturer and got them to send me the part for free. if they go the extra mile for free, I can only imagine the service they would give on a large purchase. This is why I shop local whenever possible. Customer service! Not just a slogan here.

We recently hired Olson Windows to replace 26 windows and 1 patio door in our 17 year old home. We worked with Kevin out of the Warrenville showroom and the entire process was handled in a very professional manner. Kevin met with us at our home and discussed our options for the windows and patio door. He was very knowledgeable about the various window manufacturers. The existing windows were measured and a quote was emailed to us in a few days. No high pressure sales pitch. We had previously interviewed two nationally known window companies and both contained high pressure sales pitches. We selected Beechworth windows and a Pella patio door. We are very satisfied with quality of the windows and patio door. Kevin was very patient and answered all of our questions and emails in a prompt manner. He also met with us at the Warrenville showroom so we could look at actual window and patio door samples. He discussed with us in detail how the existing windows would be removed and how the new windows and patio door would be installed. The installation crew led by George and Tammy did an outstanding and professional job installing all the windows and patio door. They treated our home as if it was theirs. The exterior and interior of the house was protected and cleaned during the entire installation process. They are a great group of people and work very well together. They also were very patient and answered all our questions. At the end of the window installation, Tom and his finishing crew arrived to begin the staining process. They did an excellent job of matching the existing stain. They did a very skilled job, answered all our questions, and protected the house during the staining process. Working with Olson Windows was a very hassle-free and enjoyable process. We highly recommend hiring Olson Windows.