The estimator who came to my home to inspect my roof was very knowledgeable about home and roofing materials and was very helpful. He explained everything in layman's terms that were easy to understand. He was very courteous and professional. I highly recommend this business as there customer service is extremely good.

I called about three year ago to get a quote for some roofing work. One of their roofers came out and said he would get back to me with a quote after assessing our issues. I never heard back from him so i called their office several times and the sales/roofers cell number he gave me, and still never received an answer or a call back over the course of 3 months filling the initial appointment. So i called and asked to speak to an owner or manager. I got Bob. I told him i wasn’t able to get in touch with his employee who was to be providing me with a quote. He said that maybe i was the problem and that perhaps his employee wasn’t calling me back because i was bothering him by following up. Turns out, the sales rep/roofer had quit his job. Bob never mention d this or offered to step in and try to send a new person out to provide me with a proposal. Guess he didn’t want the work. So we went with American custom contractors who replaced our roof on our 9,000 sq ft home. We are having them do another one of our homes now and i will be putting them on my preferred vendor list as a contractor for my rental properties. I will never use Insulator Home Exteriors after this incident.

No star...Poor, poor customer service!! Rude cabinet person, training needed...or was she just Prejudice... who knows... just rude!!!

We are so happy with our bathroom remodel in Gaithersburg. Bob and his team were fantastic from the first estimate through the final renovation. What impressed my wife and I the most was the attention to detail on the tile throughout the bathroom. It looks fantastic and we absolutely love it. Would highly recommend Insulators Home exteriors for any bathroom or kitchen remodeling project in Montgomery or Howard County. Our bathroom was just refinished and we already hired them to work on another home improvement project. Highly recommend their work!!!

Crew damaged my dresser while installing windows , never used drop cloth or thought to move furniture. They also removed insulation that was crucial for air blockage under knee wall of basement. Actually colder in basement now then it was with the old windows.