We had a nightmare getting a roofer who would work with us to get insurance to cover our roof replacement post hurricane Florence. Thankfully we got referred to ridge valley through a friend. Matt was professional and responsive to me through the entire process, cc'd me on email negotiations with my insurance so I knew what was going on, and was successful in convincing our insurance to cover our entire roof vs a patch job. Office staff interactions were all positive as well. Crew was on time, got a large roof done in one day, and did surprisingly well on cleanup. I give these guys (particularly Matt) the strongest possible recommendation. Addendum: as can frequently happen with home repairs, homeowners insurance, and mortgage interactions we ran into issues with a lack of response and delays from insurance and mortgage in getting payment to me. The entire ridge valley team was exceedingly patient and professional with me during this time period despite my payment being delayed. Nancy said went above and beyond to come up with a creative solution so that a problem caused by my mortgage company could get fixed and I could proceed with other repairs to my house. Once again, I give these guys a very strong recommendation!

These guys are great. We untrusted them with the whole insurance process and they didn’t let us down. Matt was great to work with. We had a little damage to our rain gutter and Matt gave us no fight at all to have it fixed. Thank you to the whole ridge valley crew but especially Matt!!

Seems this company has been going down the drain. We have made several referrals to this company and gotten them business. They did great work several years ago on my roof, but not liking what I’m hearing from people that I referred. Gregory Gantham is a friend, neighbor and former colleague of mine and seems he is having the same issues as my neighbor across the street. She hired Ridge Valley to do her roof and siding. The roof got done after the materials sat in the driveway for five weeks. After waiting for the siding to be done she was told that another customer was put ahead of her and they cancelled the contract for the siding all together. Now they are telling her that she owes $700 and something dollars. I believe the company is finding ways to rip people off and they have become not so reputable. Seems that people that have had work done by this company need to get together and file a law suit against this company. There are many ways out there to scam people out of their money and this company seems to be doing just that. J and T Siding is a very reputable company and has been around for years. They can help with anything you need when it comes to home improvement. They are local as well.

This company helped me 8 years ago, showed up two days after the hurricane willing to help again. Had 8 workers here on the day of install, looks great. Have 7 other friends all signed up to get theirs done now. Great company!

Had a Rep at our house and he explained the process. We went with an upgrade to our roof. It was explained to us that we would owe them a set amount and that they would file a supplemental report to the insurance company and the supplement would go straight to Ridge Valley. Come to find out several months later that we still owed them money. A lady at the office tried to explain that we had to pay for the upgrade. We even have in writing that we would owe no more money than that of the supplement. In short, they misrepresented the entire process. When I attempted to reach the Rep who came by our house, he would never return my calls. Now I know why. I will follow up with this at a later time in the right place to see about recovering my money. This business flat out lied and misrepresented their roofing process. At all costs did not use this company. They seem to have a bad problem with telling the truth and giving an honest estimate.