On 10/03/2016 we purchased our home in Tipp City, Ohio, on that date, the seller provided us with paperwork on the improvements they had done or contracted to have done which included the installation of a new roof with 25 year shingles in 2003. This work was performed by Schaefer and Company. Subsequently in April 2017 we discovered leakage in the roof over the soffits in multiple locations. Immediately we found rotting of the wood underlayment and facia boards. There also appeared to be growth of mold on those same materials. We immediately began looking at the roof and found it to be improperly installed with multiple installation errors. We then approached the shingle manufacturer (GAF) with pictures of the installation and were advised that the installation was not to industry standards, and they provided us with a technical advisory bulletin dated 04/11/2011 which also applied to roofing installed in 2003 verifying their discussion with us. We also had a professional engineer access the roofing installation. In his stamped letter to us it states “It is my professional opinion that the contractor’s work product did not meet the manufacturer’s or industry installation standards. As a result, structural damage has occurred and, is expected to continue, until the roof and sheathing are replaced.” Schaefer & Company looked at our roof and denied any responsibility for the improper installation even with the above documentation. Schaefer and company were unwilling to correct the issues that we pointed out, stating that the roof was installed in 2003, and beyond any reasonable time frame for repair. Instead they gave a repair estimate of $1,968.00, which would have mismatched materials and left the roof in an unsightly condition. Schaefer & Company would not respond to either the technical advisory bulletin or the engineer’s report. This has been our experience with Schaefer & Company, and in our opinion, they are not willing to stand behind the work that they had performed.

Professional, courteous, friendly, from the sales staff to the installers. I have only good things to say about this company and the product and service they provide!!! I will use them in the future!!

Schaefer & Company installed a new roof for our home and I could not be more pleased with the job they did and the crew they sent. The roof looks wonderful, the guys were polite and clean, not a nail or shingle piece to be found, and they were so fast. We are in the process of selling our house, so a new good looking roof will help in that process. We have Schaefer to thank for that.

Great company, awesome work done. Wish the waiting time was shorter