
- Country: USA
- State: Pennsylvania
- City: Kinzers
- Address: 379 Snake Ln, Kinzers, PA 17535, USA
After being in my house about 19 years I had a decent amount of damage from a wind storm which unfortunately I needed to have my entire roof replaced. Being this was the first time I ever had to look into this problem but I'm so glad I took the time to do my research and after talking to a couple other companies I called Fishers. They replied quickly and came out to give me an estimate right away. The price was very fair and that's who I decided to go with. I couldn't of made a better decision. These guys were incredible. They jumped right on the project and moved fast. They were professional, polite and clean. Plus these guys finished my roof and my adjoining neighbors along with the porch roof in one day with top quality work and clean up. I would recommend Fishers to anyone that needs a new roof with a 10 star rating. Thank you Fishers for an outstanding quality job with a great price. I couldn't be more pleased with this company. So do yourself a huge favor and call these guys if you want fast quality work that won't bankrupt your pockets and I'm a hard customer to please and very picky but in this case I'm 1000 percent pleased with zero complaints. Again, great job guys.
When it was nearing time for a new roof some 7 - 8 years ago, Jonathan showed up as scheduled, gave a quote, we bought in, they showed up on schedule and knocked the job in out in two and a half days. Not that I know anything about roofing but it looks to have been a quality job, the crew was hardworking and polite... the invoice was presented at the end of the job and we paid in full... about $17k (big roof). 8 years on we had a leak coming from the chimney area and suspecting the flashing called Jonathan for all of the obvious reasons. He didn't return several of those calls nor did his brother, whose voicemail one gets if you hit line #2... one for quotes, one for service. Persistence prevailed, Jonathan returned my call, I reminded that in addition to my job I'd sold at least 10 other roofing jobs for him (no, I'm not in that business... just being nice) which he remembered and scheduled me for a visit some 2 weeks out, promising it'd be a late Friday afternoon visit. That Tuesday I'd called about possibly bumping the visit to Thursday; no reply, called again Wednesday; no reply, called again Thursday; no reply, called late Friday (5:30pm) to inquire as to just how late he meant by "late Friday" ... this time actually getting him live and in person... "oh, sorry Peter, I totally forgot!" WHAT??? Having left messages Tues/Wed/Thurs and he forgot??? But, he deferred to visiting the following week on either Wednesday or Thursday... he'd call Monday to establish the exact day. That would've been 6 days ago now and I still haven't heard from him. I called another fellow who was here just 2 hrs later and made the repair. Pity loyal customers have not value anymore. I'd of given him 5 stars 8 years ago; today I can only offer 1 star, I really hate when people are inconsiderate of my time.
I needed to have a skylight replaced and through recommendation was introduced to Fishers. Having someone to come out for an estimate was quick and easy, but trying to set an appointment date proved to be difficult. When a date was finally arranged, not only were the workers a no-show in their time frame, it was an hour after that they had called to say they weren’t coming. The following day wasn’t much better as they were late to they’re appointment window by over an hour. In terms of billing, I hadn’t received a bill when the job was completed so I was under the impression one would be mailed. Instead I had waited close to a month before a Fishers worker appeared at my front door unannounced with a bill in hand looking for immediate payment. Although the quality of the work was quite good, I don’t feel the way the company handles it’s customer relations would let me recommend Fishers to anyone in the future.
From the time they came and gave me a price then showed up and put new roof on was out standing. If you need new roof or work done on roof call them,they are the real deal.