We used Strategic Improvements to replace an aging roof last last year. They did a great job. Paul is a professional who holds to the adage that the "customer is always right." We enjoyed the roofing experience so much that we actually signed them on for a big project to replace our deck and add a 3 season room. This project was bigger than I think the company was used to doing, but Paul stuck with it to the end until we were satisfied. Paul continually said that he would not consider the job complete until we were 100% satisfied, and he stood by his word even as the cost of the project went beyond what I think he expected when he quoted it to us.

Inital response and time to get work done was very good along with the price. The work itself appears to be good and was very timely, but a few other areas were lacking. A special request I made up front was not properly communicated to the actual workers. The workers tried to be accommodating in the moment when I brought it to their attention, but they didn't have the right parts so, it was left with a bandaid fix. Cleanup left something to be desired. Tried a few times to get warranty info and still haven't received.

I reached out to Strategic Improvements for a quote on a roof replacement. We scheduled an appointment that they soon after cancelled on me. We rescheduled for a couple days later, while I was on my way to the rescheduled appointment I figured I should call to confirm even though they scheduled it with me through outlook calendar. Property is 45 minutes away. He then tried to reschedule again, I said I did not want to reschedule again as I set my days schedule based on this appointment and I was already on my way. Paul decided he no longer was interested in viewing my roof. Completely unprofessional business! Does not care about the time of the customer!

Unfortunately a bad experience w/ Strategic Windows and their contractor. Main task was to place a new window on the 2nd floor dead center over a window on the 1st floor. The installation happend w/ a gap of about 5-6 inches. Raising the issue, it was talked down as not visible, no solution was offered, no compensation granted. Althow full payment was requested and money collection was fast.....