
- Country: USA
- State: Virginia
- City: Virginia Beach
- Address: 750 Lord Dunmore Dr #104, Virginia Beach, VA 23464, USA
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
I dealt with Dwayne. He was punctual (unlike other companies I got proposals from) and very professional. The whole proposal presentation was well prepared. They do give Military Discount. He returned all my phone calls in timely manner. The crew showed up on time, very polite. Roof was done by 1600 the same day. They made sure everything was cleaned up including any scuffs on siding. I was nothing but pleased with them. I would strongly recommend them to my friends based on my experience.
Approximately two years ago architectural exterior design put a new roof and siding on our home. Last week a small section of siding came off during the storm. Architecture exterior design came over immediately when I called and repaired it at no cost! It’s nice knowing after two years I am still a valued customer. Thank you guys!
When I bought a 1907 Colonial, I had dreams of remodeling it into a more modern house nestled in old charm. Those dreams were quickly diminished as I pulled more fascia and siding off. Ryan was able to give me reasonable solutions to structural issues. The end result was seamless and ended up looking better than I imagined.
I have to update my review. Few days after installation of my new roof, shingles on one of the edges got raised upwards forming a large gap about 2 inch wide and a foot long. You can see there is nothing holding them down in that spot. No adhesive or nail or anything at all. I called and spoke to Ryan about this and got an instant push back from him. He didn't even look at the area but automatically assumed Its not their fault but my house fault. While replacement was going on no one once mentioned any troubles with that specific area. When I questioned it with him he said they didn't see there was a problem. And when I asked them to fix it they said I have to sign a service agreement for additional $250 for them to come and fix it as the roof is 100 % correct. I offered to send pictures of that shingles gap and he agreed. Once he received pictures where you can clearly see that large gap he continued blaming the house, the metal and everything else but the work they performed. Instead of actually owning the problem and at least coming to look at it first before assuming it's not their fault, he just argued about This not being their fault. This gap is a potential for water leaks not to say it looks horrible. Conversation ended with him saying he will stop by next week for free but he won't fix it as he doesn't think it's his problem. He kept on telling me it will settle and roof will relax but the problem is as longer I wait as bigger that issue becomes as this gap doesn't go away on it's own and only getting worth. This needs to be fixed asap before any additional damages occurred to my house due to any potential heavy rains. If only Ryan were to be willing to actually own their warranty and look at the gap and fix it, it could be a great experience but now it turns into a nightmare. So I don't know what to say here. I do wish I didn't have to go through so much problem to file for, I'm sure, quick fix on brand new roof. Now I feel uneasy about any potential future issues. What if it's going to leak somewhere at some point? Will they tell me that's my ceilings fault and not the Roof's? I wish it was easy to handle issues with their company as we all human and make mistakes.
DON'T USE THIS COMPANY! I wish I would have read these reviews first. I agree with another. The owner, Ryan, is all nice and sweet until you don't agree with him. Then he is condescending and nasty. We had our house wrapped and new siding. They replaced rotted wood. Everything seemed fine. Then the rodents and the water came. We discovered the company had replaced a piece of fascia board on our sunroom. They left a 3 inch gap that was hidden behind the gutter and gutter guard. Hidden to us, not the rodents and water. When we contacted them to come fix it, Ryan the owner, was really nasty. Stating that they replaced it with the same size board that was there before. That board was not wrapped and there were no gutter guards before. We know there wasn't a gap before, it was all visible. Then he tried to tell me that water was probably leaking in because the wood was swollen before but the new wood was not so water could come in. WHAT! Even his employee told us later that his explanation was nuts but we already knew that. And...they never came back to fix it even though I called numerous times. I had to get someone else to fix it. DON'T USE THIS COMPANY