We called to have an estimate for our roof replacement, and were initially really impressed. The woman who answered the phone offered to send a technician out to inspect the roof within a few days, and she would email me the estimate. Ed showed up two days later and inspected the roof. We went over a few additional problems (gutters, fascia, etc) and he advised I should receive an email from the office within a few days. Although I provided both the receptionist and Ed my email, I never received an email with my estimate. So, after four days went by, and still no email, I checked my spam to ensure it didn’t get sent there, then I called the office again. The same woman answered and I explained my situation, advising that I was looking for my quote. She took down my number and advised she would look into it and call me back. Several days went by (it’s been weeks now) and I never heard back from anyone, via phone or email. I’m not sure how a company spends the time and effort to send someone out to inspect a roof, and never provides a quote for the work to be done...! I would not recommend wasting your time contacting this company.

JW was excellent!! With the hail storm this summer there were a lot of out of state companies going door to door down our street. But using a local company made we feel proud to support our community, and on top of that Jon Walter did excellent work. Even though I was one of the endless people filing claims in Lafayette, they were patient with me and communicated really well, let alone they covered my deductible. Thanks!

Last summer we had some wind damage. Called a an estimate, they came and said they fixed it. We requested a pic since it was the highest peak of our 2 story home. Said he would get back with it, never did. 8-9 months later sends another bill, we say we STILL want a pic. Week later FINALLY sends the pic and gets pissy in the email. Don't recommend, lousy customer service.

This summer (2013) was hard on Erie. In particular, the storm of August 3rd, with incredible wind and hail, damaged a lot of buildings, trees and rooves in our fair town. I was hearing horror stories from others in the surrounding area about the damage to their rooves, so I finally broke down and contacted my insurance agent to come out and evaluate the damage. I was really beginning to fear for the worst, but when the insurance inspector climbed back down to give his report . . . he said there was absolutely no damage and he couldn't praise the quality of the roof work enough! He was impressed! According to him, the drip edge was just perfect, the valleys were awesome, and several other roofing terms that were beyond me. A little investigation on my part, and I learned that this excellent roof was installed by Jon Walter Roofing. Thanks, Jon! And I will be sure to refer you to others!