Unfortunately the lowest that is available is 1 star. If possible, a negative rating based on poor customer service is justifiable. Staff member was rude and company should invest in training him what good customer service means. Absolutely appalling phone manners. The worst person to have quoting your companies ongoing business.

The contractor came on time, but doesn't look like is very inexperienced and charged very expensive.

Said they would come and didn't show. On follow up they said they would come the next day and didn't show. Two days later I called them and was told they had no record of me in their system. To top it off they were rude. Avoid.

After watching B&Bs brilliant video on their website I phoned them for a quotation to supply and fit two new hand basins. I got informed on the phone that it would be three months before they could quote on this work. Really says, they weren't interested. An truly appalling attitude by that staff member.

Had a few issues with our toilet seat replacement but B&B (specifically David) went above and beyond to find an appropriate seat to match. We really appreciated his attitude and commitment to perfecting the job - thanks so much!