I now have experience of the after sales service. Placed order for 11 windows with narrow access for delivery; Advised on the Monday of delivery week some parts missing in Poland. Advised Tuesday that was an error. Wednesday received an mail stating order despatched but none of product available. Advised that was an error. Advised by Fakro that I was not allowed to speak to the courier to arrange delivery vehicle type or time/date; only Fakro could pass details on to the courier for them to contact me. That was the process. No contact from the courier. Advised Fakro later on Wednesday, of changed delivery address and provided contact number; as this was off site and unoccupied. Fakro were to pass this onto the courier to call me and provide me with notice of delivery. Informed by Fakro delivery would be Thursday or Friday. Advised on Thursday by Fakro at 10.15am delivery between 11.30 - 1.30pm. Received call from neighbour at 10.30am delivery truck at alternative address. Builders had to down tools and I had to hurtle across to the site. No delivery note. Had to unpack and manhandle goods onto site to ensure all the goods were present and stored. DBL couriers advised this happened all the time with Fakro. No acceptance of any responsibility. Fakro consider this is a service.

We have a Fakro Loft Ladder, which we got because of the high quality of the product. I now have experience of their great after-sales service. After a few years of use, someone broke the latch by trying to use the stick to close it (it actually closes itself with the springs and no push of the stick required). When I contacted Fakro to ask about ordering a new latch, they offered to replace it at no cost the following day. That is great customer service. Thank you.

Great workplace, with amazing people, the best customer service, and top shelf quality range of products. Fully recommended 👍

The worst company ever to deal with , you realise how bad a company is when things go wrong and how they decide to deal with the issue. I had to order a size that was not available on builders merchants and did not want to order on eBay so I went ahead and ordered one directly from Fakro. When I recived the loft ladder there was no hatch door. Yes no hatch door at all. After couple of emails and phone calls I was accused of lying and they refused to help me. I had to buy another door costing me an extra £80. I'm extremly disappointed and angry how I was mistreated and accused of lying when in fact a big part was missing. I will not be ordering from them again and do not recommend at all.

Been a month and no sign of a quote. Whoever you speak to asks for the same lengthy information then says they will get back to you, but never does.