
- Country: England
- State: West Midlands
- City: Stourbridge
- Address: 24 Junction Rd, Audnam, Stourbridge DY8 4YJ, UK
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Brilliant Company from start to finish. Forget the 2 hours sales pitch from all the other window companies. Carera came in my lunch hour. Visit lasted 20 minutes. No starting off with silly prices and offering you stupid discounts they just give you the best price. I have had the windows fitted today by two great guys who have done a fantastic job and not one bit of mess left behind. Cant believe i have been so lucky to find this Company, they were recommended to me and i will certainly recommend them. Thank you guys
Had 7 windows and a patio door fitted. Absolute first class service from the entire team, especially Larry the salesman, the surveyor, office staff and the fitters. Everything was installed quicker than promised, the quality of the product and finish is outstanding, and they left the property clean and tidy. Highly recommended, one very happy customer.
Great local company, Larry came and measured up, no pressure selling. Unlike Safestyle who I asked for a quote, they were so unprofessional and wouldn’t give me a basic price. Started high then pressured me sign right away. Then they bombarded me with call. Placed order with no need for deposit, you pay when the job is complete and you are happy with everything. I have no hesitation in recommending Carrera. Great product, great service and all for reasonable price.
If we could give a negative star we would. It has taken 3 months, 3 attempts for the company to be able to order a correct door, 3 days lost that have had to be booked off work and even on the 3rd fitting day booked in, the trim was missing from the door and had to be added later. We were assured on the second and third attempts that the door would be checked that it 100% matched the order before booking a fitting day and yet we were only told on the day that it was incorrect!! The fitters we had no problems with and were unfortunately the ones who had to deal with the errors on the day, and Kerry in the office was put in awkward situations by the incompetence of the ordering staff, production team and what can only be called as an excuse of ‘management’. Due to all the problems we have had the manager told he would “sort out the price for us” because of the inconvenience. Low and behold when we contacted carera for an updated invoice, the manager didn’t even have the courtesy to get back to us and we received a dismissive mail from the sales department saying the price is for the fitting and they do not accept responsibility for the time taken. So much for customer service! Ironic considering we were told that they pride themselves on their customer service and satisfaction... what a joke. They clearly do not care that they have caused us grief and loss of earnings in the form of wasted holiday taken. We will never use this company again and strongly recommend that you think twice too. Pay a bit extra and get a professional company to do this.
Recently had 3 new windows fitted by Carera. The windows were very high quality and the customer service and professionalism shown by the company was faultless. Highly recommended.