We had Jon chambers to fit a conservatory and a couple of windows, products were great , fitting was awful, we went for the cheap price as i am a competent diyer and thought if the fitting was bad i could put it right, in the first case Jon came around to measure up, not the most appeasing chap, we had to ask him about the product rather than him trying to sell it, he also said they use yale locks as standard.. they dont but will use the cheaper lock they use Mila are good but not yale as promised, Jon also promised a low threshold on the door, that never was the case... the wall that jon built, was so out of line that i insisted was knocked down and rebuilt by a competent builder, also due to the fact there wasnt any damp proof course or insulation all in all very amateurish... To be fair i couldnt have bought the products cheaper and Paul came out and rectified a couple of issues..Would i use again, yes for the price, if you can pay a day rate or two for someone to come out and put it right go for it .,Regarding your'e reply its...absolulte rubbish on the bifolds, we requested a low threashold and Jon said they come as standard..as of waiting for 4 years to post a review, another lie... 2 years more like i get reminded every time i go into my conseravtory of your poor workmanship ..., and if you dont want more negative feedback feel free to private message me... i do hope you respond as what i could put on here could be quite detremental ... .

Jon Chambers recently built a lovely conservatory for my parents and I was so impressed that I asked them to build one for us too. Sales process. I phoned the office and agreed an appointment for Paul (the director) to come round. Paul visited and we had a real good chat about what we wanted and what Jon Chambers could provide for us. Paul is a real nice guy and gave no *bull* like other larger companies do. Sales process took about 30 minutes. Next week a quote was received and we agreed to proceed by a staged payment process. Construction Process. Felt really sorry for the guys as it was right in the middle of the February snow but they worked real hard to get the roof on just before all the snow arrived. The whole process took about 6 weeks (1-week delay because of weather). Half way through the install, we were informed that they had made an error and the dimensions were out which meant that we could not use the existing doors. Luckily, we had planned to swap these for bi-folds so we worked with Jon Chambers to bring this work forward and install at the same time. However, upon completion, although the conservatory was beautiful, the workmanship of the bi-fold doors was so bad I had to contact Jon to visit to assess the situation, a date and time was agreed. Jon did not turn up, with no phone call and when I contacted him the next day, his reason why was that ‘he had ran out of time’. Unfortunately, Jon put the phone down on me because I gave him feedback on improving communications to customers. Next working day, Paul phoned and agreed to visit. Paul did visit, we worked out a solution and it was rectified within a couple of weeks. Jon Chambers staff. All were very nice, professional and really care about their work. Special thanks to Adam, he is really enthusiastic and with the right mentorship will be a big asset to the company. Paul. If it wasn’t for Paul resolving the issue, I would have ‘rejected’ the doors under the sale of goods act. Real nice guy, knows his stuff, has great customer service and delivers. Feedback. As a customer I would suggest Jon or Paul to visit each project after completion to make sure the customer is happy and take on board any feedback. As an expert in customer service, I would advise Jon to revise his customer service skills so that he understand that this is now a vital component of a successful company. My final piece of feedback is to ensure the customer is kept informed of what is happening. For our project, my wife and I know nothing about the construction industry so we asked lots of dumb questions via email, Jon responded in minimal word replies which gave us the impression that he was expecting us to know the process. All in all, would I use Jon Chambers again or recommend them to anyone else? Yes, I would but for me personally, I would always want to deal with Paul. We have a beautiful conservatory with a great set of Bi-folds.

After two calls to sort out a problem with my recently fitted windows I still have had no response after 2 weeks.