
- Country: USA
- State: Indiana
- City: Muncie
- Address: 1805 S Hoyt Ave, Muncie, IN 47302, USA
- Monday: Closed
- Tuesday: 10:00 – 10:01 AM
- Wednesday: Closed
- Thursday: Closed
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
They sell Energy Star doors and windows. Dewayne is a pro installer. I am a repeat customer. They replaced construction grade doors on my previous home. Now replacing all my doors and windows in the house I just purchased. I know that I am in good hands with Charles and trust the company.
We are very satisfied with the installation of our windows and patio door. And would definitely do business with Surber's again. Thanks, Tom
I am very happy with the walk in shower that Surber's installed. I would recommend them to anyone looking for quality with excellent service. Jane
They replaced our windows back in 2007. Had a shoe break on one of the windows which now prevents it from staying open. Called to have it replaced under their lifetime warranty. Was told there was a $65 service fee but the part would be free. I called towards the end of November. They were to order the part and then would get back to me when they could have someone come out. Fast-forward to early January. Still had not heard from them so I called back. I was assured that I was on their list to have the shoe replaced. He told me they only do service calls on Fridays and on days when it is raining. I said no problem, just wanted to make sure I wasn't forgotten. He said I wasn't. It is now almost mid-March. Still have not gotten that call and obviously have not had the shoe replaced. There have been several rainy days and lots of Fridays since November. So if you need warranty work done, don't expect to have it done anytime so Update: I never did hear back from these guys so I called their store in Anderson and had them order the part for me. I picked it up and replaced the shoe myself. Easy job and certainly nothing that should cost $65, especially if its warrantied. Speaking of warranty, what's the point in advertising a lifetime warranty if they're not going to honor it, or make annoyingly difficult to get them to honor it? Next time I'll buy my windows elsewhere.
We have known the Surber's team for quite some time. All our windows have been replaced by Surber's and most of our doors. We have been very satisfied with the results and have highly recommended them to our family and friends. Tom and Pam Friend