Caveat - the installation crew was exceptional, and the final product was exactly what we wanted. We are happy with the end result. However, every other aspect of having Unique install our sliding door was poor, at best. Both the salesman and the verifier quoted 6-8 weeks in April - it wasn't installed until July (that's 13 weeks, Unique). During that time, we had complete radio silence from Unique. It was only after my second call that the door magically appeared that day in the warehouse, and they got me on schedule. They also made zero calls the day prior and the day of installation - they just showed up in the morning. Finally, upon trying to make my final payment, Unique attempted to draw from my bank, but it was denied due to daily limits. Rather than informing me of this, Unique made multiple, smaller charges to my bank account, WITHOUT MY CONSENT. Poor communication, blown expectations on installation, and making multiple charges to a customer's bank without consent, this should tell you everything you need to know about giving Unique your business.

Installed a new window and sliding door. Screen for the window was damaged and they installed the sliding door wrong so that it wouldn't lock and damaged the casing, leaving a black mark on a white door handle. It took about 2 weeks of calls and emails and finally one of the owners came to our house and offered a free window as a "peace offering". An hour past the install time no one has called or shown up. Disgraceful communication and customer service.

We had Unique windows come and put windows in our house. They were supposed to arrive at 9 o’clock on a Friday they showed up two hours late left at 5 o’clock then had truck problems on Saturday didn’t come till Sunday took another nine hours. then when they Left they left A water bottle they use for the Caulking they cut our bushes and did not pick up the debris. We was told they would clean up after them selves they did notI called and talked to A Jeff who sold us our windows . I am still waiting on him to get back with me disappointed because he talked him up real big should’ve known better.

Had Unique Home Solutions install four new windows in our house this week. I am happy with the windows but they were over priced. My fiancé took the day we had scheduled off to be home for them to install the windows and they showed up a day early. We ended up having to reschedule the following week resulting in her having to take yet another day off work. The contract stated the windows would be installed 6-8 weeks after I signed the contract. After 9 and a half weeks they finally contacted me to let me know they came in. The sales man that came to our house was too pushy. He seemed to evaluate all our assets as if he was basing our quote off of what he thought we could afford. I didn’t have time to shop around so I bought the windows. The installation crew did a great job. Good work, left the job site clean and arrived at the time they said they would. The man who came to measure the windows was also very polite and easy to work with.

Hired company for a new roof and new gutters. My spouse works out of town and we were consistently reassured about the companies integrity and workmanship so my husband felt comfortable not being present during installation. Our roof was put on during the winter. The crew never cleaned up after themselves and we are still waiting. This is a short list of a few items we have laying around our house: thin nails with colorful plastic caps, roofing nails, roofing, plastic washers, glue bottles???, gutter brackets, pieces of plywood and cigarette butts!!!! I am picking up as much as I can. I'm disabled and we paid good money for this company to clean up after themselves. Then to make things even better I have my son in law take a picture of shingles that have fallen off and he sees major issues with the roofing job! Cracks in other shingles, some that are pieced together, meaning they more than likely used scrap shingles! My whole roof needs to be replaced! I don't see this company honoring it's workmanship when they won't even clean up their trash from my yard.