We have nothing but great things to say about Universal. Any home improvement project can have bumps in the road, but they made it as smooth as possible. The sales person explained all our options and the insurance process. They were way better than any other roofer we called in Orlando. The roof looks great and we refer all our neighbors and friends to Universal. We highly recommend!

I cant say enough about Universal and the entire process. I actually listen to the owner on the radio driving to work on Saturday mornings and how many times he's given great advice to home owners and how he says do your research before you hire a roofing company. CORI came to my home, went over every detail of how the process works, made me feel even more comfortable in my choice on using Universal. CRYSTAL sent me an email a few days later with dates for delivery of materials and the process and contact info for our project manager DANILO and when the work would begin as CORI said she would. These guys showed up when they were scheduled to but before the scheduled time and completely finished my entire roof in one day! I am absolutely blown away by all their expertise and customer service and I love how my home looks with my new roof, GREAT JOB!!! A GREAT BIG THANK YOU to those hard working guys, 12 hours in this heat AND TO UNIVERSAL FOR EXCELLENT CUSTOMER SERVICE

I had a very positive experience concerning the repair and installation of my porch ceiling. Andrew found a tiny water leak that caused damage to my ceiling. The leak was promptly sealed and the repair/installation soon followed. I want to recognize everyone involved in my project. Andrew for his overall inspection expertise/communication, Brittany for excellent communication/customer service and Daniel's entire work crew for a detailed repair/installation job. Thank you to everyone involved and job well done !!!

I would like to update a review/post my husband made about 2 months ago. After his post we were contacted by the company on how to make things right. Specifically, by Jade. Jade has gone above and beyond to help make matters right and helped me with my entire claim to ensure things were charged and paid correctly by my insurance carrier. I am happy to say this is all in the past. It’s remarkable to see and feel a business genuine desire to make a customer feel happy and at peace. Thank you!

We had our roof done March 2019, the whole process was very easy, salesman Ken was amazing, work was done so quick and love the color we chose! Would recommend to anyone!