Our roof had water damage back in September 2018. We got lost in the system due to circumstances outside of everyone’s control. Even though we have used the company for a door and windows, I was ready to throw in the towel and move on. That was until Emma came in the picture. Her professionalism and personality combined hooked me from the first moment! When she said she would do something, it was done. Within a week, I knew we were in good hands and my faith had been restored!!! Emma and the team she works with are incredible. The team that installed our roof was friendly and efficient and our roof was completed within a day! After waiting months, we finally had a roof! We plan on continuing to our relationship with the company in the future based on the treatment we received from Emma and will happily refer family and friends to her as well.

All I wanted was a new roof, yet I ended up with multiple headaches!! I decided to go with HCR regarding a new roof on a townhome (not too big of a project). I paid HCR’s higher price because I know a little about construction and I felt that the product quality was a lot better than the regular things you buy at Home Depot. I also thought that I would be paying for a better experience and professionalism. Boy was I wrong!! The problems began when the roof was installed. The workers threw the shingles and discarded waste off of my three story TH roof without any necessary tubing or tarps to protect my siding, brick, and/or windows. The shingles bounced off my house scratching, marking, and denting my siding; scratched three windows; ripped six out of eight window screens; broke my front porch light; scratched and dented my new aluminum wrapped bump-out; and tore my patio furniture covers. That same day, an HCR representative came by and attempted to make me sign completion paperwork, even though I was told by the salesman to not sign anything until I am completely satisfied. Thank goodness, I did not sign it!! I soon discovered that the company does not get paid until that form is signed. I expressed my frustration regarding the damage to the representative. A “clean-up crew” came two times but both were absolutely pointless! After they left on both occasions, I immediately got a call to sign the completion paperwork. I again refused. I made a list and sent pictures to three separate representatives that all called asking me to sign the paperwork so that they could get paid. They wanted to see the damage that I was referring to since I refused to sign it. HCR decided to pay to replace my front porch light and furniture covers. I cleaned and paid out of pocket to have my TH power washed. They also offered to replace the three scratched windows and all of the torn screens. I was very nervous to let them touch my house again, however, they would not take no for an answer nor would they take any money off of the balance. In replacing the screens, I was told that they would send them to a screen shop and I would get new screens to fit each window. Instead of them actually doing this, they attempted to do it themselves and 5 out of the 8 screens were done incorrectly, had tears in them, were loose, and were just plain unacceptable. They came back, picked them up, and told me the same story of sending them out. Again, this did not happen when they returned them the second time and only two of the screens were bad. At this point, I asked to speak with and received a call from a CEO who said that they were human, mistakes happen, and that this was a learning experience. I advised that I was not happy being the guinea pig and never received an apology. I also received a call from a representative from the Laurel office who talked down to me and was so upset and unprofessional that he had to have a female Executive Assistant talk to me to de-escalate the situation. She agreed with me and pretended to understand my frustrations; unlike the previous 6 reps that I spoke with. This all leads me to the windows. They came, measured them, ordered them, and then came to install them. When they were installing them, it was discovered that they ordered the wrong ones. I had to wait another 2-3 weeks to order the correct windows. Again, another problem. After the new windows were installed, everything was finally completed (3 ½ MONTHS LATER!!!!) All for a small roof. Overall, this company is very unprofessional and it is worrisome that they have been around for 30+ years and still make these types of rookie mistakes. The moto on their trucks, “We earn your trust with every job,” should definitely be reconsidered. I would not recommend this company for anything, unless unprofessionalism, headaches, and non-sense was sought after. As I told the CEO, I know I am just one person and a dollar sign to HCR, but I am hoping that nobody else has to experience what me and my family experienced regarding a simple roofing project.

Attention All Truck drivers for pick up don’t come to this warehouse.They do loading by hands and take 7 to 9 hours minimum stay away stay away no overnight parking....