
- Country: USA
- State: New Jersey
- City: Livingston
- Address: 184 S Livingston Ave #9, Livingston, NJ 07039, USA
- Monday: 8:00 AM – 8:00 PM
- Tuesday: 8:00 AM – 8:00 PM
- Wednesday: 8:00 AM – 8:00 PM
- Thursday: 8:00 AM – 8:00 PM
- Friday: 8:00 AM – 8:00 PM
- Saturday: 8:00 AM – 8:00 PM
- Sunday: 8:00 AM – 8:00 PM
this team was perfect. quick to answer a call, schedule an appointment and gave the best advice for me. I am going to need a new roof in the near future and they will be who I work with
We called them up to clean our gutters and was told that they would just come by and get it done without us being around. Last time this type of arrangement was done, I was left with a yard with scattered wet and slimy leaves all over the place to clean up after. The guys from Proven Contracting did a professional job and kept the surrounding area as clean as when they arrived. Maybe even slightly cleaner. They even bagged the leaves and left it at the curb. I also flew the drone up there and saw it was clean with all the leaves prior gone. Will definitely recommend them and will call them for future gutter cleanings. For the price of getting gutter guards installed you could probably have these guys come out and professionally clean your gutters for a couple of years.
I discovered a roof fan cover had been blown off by high winds. I called around to find someone who would come out on short notice to reattach it. Proven Contracting responded immediately, and temporarily reattached the cover. They followed up with a replacement roof fan, since the old one was corroded, and took care of it while I was away on vacation. Great job, extremely responsive and reliable.
The worst- kept saying they were coming to take care of a repair, but never did three weeks later. I see other reviews that comment on this, and the company responds that they pride themselves on their customer service. Well that's just not true- they are completely unreliable and should take the negative reviews to heart rather than dismissing them. The most basic aspect of customer service is showing up and actually doing the work you said you'd do, isn't it? When you receive calls and emails asking whether you're finishing a job and you don't respond or call back, that is not making customer service your number 1 priority.
Ryan is the best. He is prompt, courteous, professional and reliable. He is very honest and his charge is so reasonable!