TERRIBLE TERRIBLE TERRIBLE We had unit installed last year. After 4 DAYS in the middle of the night we woke up in a sweat, because compressor shut off. We called the next day. The OWNER BRIAN came, only because the unit was just installed. We said we felt the compressor was faulty because the air was NOT cool coming out. BRIAN said the hose valve was not closed correctly and all the freon leaked out. They tightened the hose, added Freon and he claimed it was fixed. After that the air was STILL not as cold as we liked, but they told us the problem was fixed we should give it a few hours. A few months later we called to set up a maintenance check and we were told by the Office Manager Maryanne that it wasn't necessary and that we should only Call with problems. Well we did today for the same reason. The unit shut off in the middle of the night. A very nice service man came and said basically the unit did the same thing. The Freon leaked and that's why it's not working. The unit should be under warranty but the charge was $325.00. As/per the OWNER BRIAN, THE SERVICE CALL AND FREON IS NOT COVERED AND IF YOU DO NOT PAY AT THAT TIME. WE WILL NOT REPLACE THE FREON IN THE COMPRESSOR. So basically if we didn't pay, the service man could not fix it and we would not have any ac. We paid approximately $11,000.00. This should have worked correctly from the beginning. BRIAN KNOWS AS WELL AS I DO THAT UNIT SHOULD HAVE BEEN REPLACED AND NO CHARGES SHOULD HAVE OCCURRED. UNLESS HE MAKES GOOD ON THIS. I WILL LET ALL KNOW NOT TO USE THIS COMPANY.

Think twice with doing business with this company. Owner did not keep his promise on returning to fix an issue with my new AC which he installed. Instead, wanted more money. Was hoping that I found a reliable hvac contractor in the island but turned out to be the same as many others. Home owner beware!

Their office manager got back to me right away. She was also extremely knowledgable and friendly! Service men are trustworthy and reliable! They have always been quick to provide excellent service & efficient HVAC systems. I would highly recommend them!!

Our central air went down after 14 years. Brian and his team did a fantastic job replacing our old A/C with a quality Lennox Unit. No surprises, no double talk!! Clean, efficient installation process and fast. Brian knew I was facing another night of sleeping at my Mother In-Laws and empathized with my situation by working past business hours to have us up and running. Craig, Henry , and Maryanne are also professionals and we will be using B.A.C . Again. Steve K.

Called and got same day service with BAC on a Saturday afternoon during a heat wave. They fixed our ductless unit promptly and we could not be happier. Problem was explained to us clearly and we would highly recommend them.