This is my experience...we planned a pool and wanted an outdoor kitchen. The pool company put me in touch with Charles as they (the pool company) did not build kitchens themselves. At the first time of contacting Charles, our home was still under construction. We went around to the house around 9pm on a Friday night and by flashlight in the back yard, we talked options. From that initial discussion I was pretty confident that Charles was going to look after us. Fast forward a couple of months, it was time for Infinite Custom Patios to start laying out plans in our back yard and start on construction of our outdoor kitchen, bar and pergola. Charles is very good at coming up with ideas on the fly; something may have changed due to the pool construction but there are no concerns from Charles. He will work around the obstacle and still deliver. Construction was slow at times but that could have been down to weather and / or waiting on the pool folks to get out of the way. When the crews where here, they often worked late into the evening (9pm at times). The only issue we had was with maybe one or two members of the construction crew (professionalism) however Charles was never far away to resolve these issues. When construction was complete, we wasted no time inviting friends over to sample some BBQ and beer.