Workmanship is top notch. Techs worked on a stat holiday in the pouring rain to re-line and cap our chimney. Highly recommend.

They answered all my questions and responded quickly via email. Service at home was great, on time and as quoted. Would recommend.

Following up Quick Contractors and their disastrous business, I needed to find a company who could install my new gas oven quickly! I didn't end up using top hat (I called out to several companies, it's a very busy season during the winter and a lot of companies need to prioritize buildings where the heat is off, which I completely understand) but they returned my calls promptly and if I hadn't fixed my issue the Friday before, I likely would have used them on the following Monday. So thanks for being a well run, courteous business- sorry I couldn't use you this time, but you are in my books for future needs.

Its so nice to see a family owned business thats been around so long and still gives personal friendly service even from the first email. I used Top hat for chimney cleaning in the past but this time for snow removal on my roof because of possible ice damming. The two technicians that showed up were Courteous,friendly, professional right from the get go. I felt comfortable and at ease and confident that they were going to do the job properly without being in a hurry and possibly causing more dammage. Peace of mind is worth so much. Top Hat provided this.

We had a sales representative scheduled to give us a quote on May 7th for an HRV system. On May 7th, I received a call from the sales representative saying he would be 15 minutes late, which was great that he notified me. The problem is then he arrived 30 minutes after the new time he said he would arrive. The sales representative was very thorough in our house, talking about where and how and HRV could be installed, he spent about 1.5 hrs going over everything. When he left, he said he would email the quote to me. I have never heard back from anyone from Top-Hat on this quote. I have followed up twice over the past two weeks asking when I would receive the quote, to never receive a reply back. This is not great customer service, I as the customer, should not have to chase after the sales rep to obtain our quote. Forgetting to send it after the initial visit can be excusable in some circumstances, but completing ignoring two follow-ups is in-excusable.