The sales mgr. Steve had several people in my neighborhood under contract from bad hail storm. As far as I know not one job was completed including mine. He was with a different company at the time, but I regretfully contracted him again with Ideal.He will not communicate with customers. Storm was in June, job still not complete in mid November . Spare yourself a lot of aggrivation stay away from them ! Update : Steve's employment terminated.

The end result of the completed work was good, but had other difficulties with the company. They left my yard a complete mess and safety hazard for days and I had to vacuum out a bunch of debris left in my garage. Additionally, there was a lot of back and forth with the insurance company about proper documentation. When I finally got the insurance company to pay the Ideal Roofing Rep told me to leave him a check under the door mat. I left it there for three days before I finally mailed it. When I told the rep I mailed it, he told me that was unacceptable and I needed to put a stop payment on the check and put a new one under the porch. When I told him I wouldn't, he told me they would place a lien on my house! I called the office and let someone know how the check was arriving. Horrible experience.

Thorough, trustworthy and reliable. Found Ideal through Home Advisors and they were the only company that followed up with me during the vetting and decision process. It's a small company with a big presence. Very happy to have done business with them.

These guys are on point, on time and on schedule. They provide a superior service unlike the other roofing companies I was in contact with after that nasty hail storm. They provided me a reasonable quote, top notch performance and was able to take care of all the damage in very little time. They were IDEAL!