Long delay getting started. After I paid 1/3 down, I heard nothing for several weeks. Finally got through to them, they required me to send them a bank statement proving I could pay for bath remodel. My bank advised me to cancel, as it was insulting. If I could not afford to do the remodel, I would not have even looked into it. Finally got vanity instock, the contractor Herbie was fantastic. He went above and beyond in every aspect. Original salesman was only phone number I had for sears, my calls to him went to voicemail and mailbox was full. I found out he was no longer employed by them. Then Sears filed bankrubtcy day before job was to start. Herbie came and got finished in time he stated. Love the result, but I will never deal with Sears again. No wonder they are going out of business, if they treat every customer as they treated me.

My husband and I had a air conditioner and furnace installed, the installers were prompt, courtesy and professional......We are thrilled about the our new temperature in the home when we use the oven in 80-90 degree temperatures

Sears Home Improvement replaced a Shower unit in our master bathroom and we are EXTREMELY PLEASED with the final results. Beautiful job and installer very confident and knowledgeable about Shower installations. Recommend highly you use Sears Home Improvement for Shower unit installations. Thanks so much we finally found someone who can do the job at a high rate of satisfaction.

I replaced a plastic tub/shower unit with an acrylic shower. This was a great experience, the salesman and project manager were very professional and courteous, The installer was a real treat. Herbie was a perfectionist, way more than I would consider adequate was not good enough for him. He simply would not settle for anything short of perfection. The job was completed in a timely manner for the price I was quoted.

The subcontractor, The Comfort Group was great, very professional, excellent job. I would love to have The Comfort Group work on other home improvement projects. I have a problem with the length of time I had to wait for the installation. If it was not for the wait the rating would have been five (5) stars. The Comfort Group almost made the waiting time worth it, almost.