Don inspected our roof, found hail damage and presented a written proposal with detailed dimensions to replace it for whatever State Farm paid. The proposal firm priced all repairs and upgrades separately and asked for no money upfront. He met with the SF adjuster and pointed out all the hail damage. The adjuster agreed with all his findings and delivered a check the next day. Don helped with the color selection and found the materials in Dallas. The installation has just been completed and seems to be high quality; the crew cleaned up 100% behind them. Upon completion, Don accepted a 90% payment and agreed to wait two weeks for the remainder.