I will update my review to happy. I love the work they did and i love the rep for being so patient with me. They were quick, efficient and works wonderfully. I am still seeking improvement when it comes to getting information on the warranty, if you call the office, because you can't locate your paperwork. Get that system set to work better for the customer and it will be nothing but a A+ rating.

The Helitech representative, Andrew Yamnitz, was very professional, courteous & able to answer all of my questions and concerns. There was no pressure to make a sale and all options for the job and financing were addressed. In my opinion, Andrew is a true asset to Helitech, as he made a positive impression representing the company. His presentation definitely contributes to putting Helitech to the top of the list in deciding which company I hire to fix my basement water issue. As a consumer, this is extremely important to me when narrowing the competition. There are multiple companies and options to choose from out there, but customer service is a deal breaker for me.

We were very impressed with The Helitech representative, Chris Watson. He took time to explain the necessary repairs. We feel very good about our decision to hire Helitech to waterproof our crawl space.

Helitech repaired our cracked basement wall twelve or more years ago... It is ten inches thick and nine feet tall. It was leaking with most every big rain we had. Since they performed the repair we have not had a drop in the basement. We have been very satisfied! John Reed, Reeds Log Homes

I've been struggling with water in my crawlspace for years and finally decided I needed to hire an outside company to fix the problem for good. In an effort to save money I hired a company which does not specialize in waterproofing or water issues. That company recommended a barrier and I had that work done. In the end I was still left vulnerable and without having fixed the source problem, the incoming water. I contacted the company back and they offered another solution, with another bill, and without the guarantee of Helitech. Several friends of mine who have had the same problem did not recommend the other company's solution and each repeatedly told me of how well Helitech's work is and of their lifetime guarantee of never having water in the crawlspace again. Though I plan on keeping the other company for what they specialize in, I contacted Helitech and spoke with Beau Bolin regarding their specialty, waterproofing. Mr. Bolin was very polite, knowledgable, and understanding of my problem, both with the water and needing something done with it as well as not having a fortune to spend on the problem. Mr. Bolin was able to customize a solution to everything even with the problem my prior decision made for their installers. Mr. Bolin and Helitech's plan is thorough and complete and finishes with the repair of the previous work with the same or better material where needed so it meets Helitech's standards as if they had done the entire job themselves, and then continue with their lifetime guarantee of never having water in the crawlspace again. I am happy with how Mr. Bolin and Helitech have worked with me to fix everything and continue with their guarantees. I look forward to their finished product and will edit this review at that time to reflect the completion. Thank you Mr. Bolin and Helitech, I look forward to having peace of mind.