5 reviews
  • Country: USA
  • State: Florida
  • City: Jacksonville
  • Address: 5991 Chester Ave #105, Jacksonville, FL 32217, USA
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5 Review(s)
Christina Steward
01.07.2019

DO NOT HIRE TURNKEY!!!! Turnkey recently replaced the roof on the home I am renting... Everything was done through the landlord/owner of the home (so if Turnkey states they have no record of me in their system, as they have already tried to do, that is why). The job took two days and in those two days we had to frequently “walk” our yard checking for HUGE NAILS, HUGE STAPLES, and even an ENTIRE ROLL OF NAILS for a pneumatic nail gun! We understand that they were still working, but during their breaks we have dogs we needed to let out to use the bathroom and these things being in our grass was a hazard to say the least. We made the workers aware of what we were finding just as a heads up that it was dangerous, and we can’t have that stuff in our yard (especially at the end of the day when they pack up and leave for the night). We threw SO MANY dangerous items away- and that doesn’t even include all of the other things like plastic trash, random fabric pieces, and old shingles that were left strewn across our yard... When placing some of the trash in the dumpster that was in our driveway, we noticed cans in the dumpster: Mexican Beer! Is that allowed? A professional company drinking beer while working on a roof, leaving dangerous materials in our yard!? When the roof was completed, we walked the yard yet again and felt we did a good job cleaning up THEIR MESS! Sadly, we were wrong. While outside with my dogs I was IMPALED, THROUGH MY SHOE, WITH AN INCH-LONG RUSTY NAIL! I had to pry the nail from my foot with my shoe as it had nailed my shoe to my foot. The neighbors asked over the fence if I was okay because they could hear my cries. Luckily, I was recently bit by a dog at my place of employment and had to update my tetanus shot or else I would have been on my way to the hospital. I emailed Turnkey. After getting no response, I left reviews on Google, Yelp, and Facebook. Once I saw that they had deleted/deactivated all reviews from Facebook, meaning they saw my review and completely ignored it, I filed a complaint with the Better Business Bureau. They have since removed any comments or messages I have tried to send them! SHADY company! Fortunately, I did not have work or school on the day this happened (6/25/19) as I have barely been able to walk... Even six days after the incident it is still extremely painful to put any weight on my foot. I wish I had taken a photo of all the trash, nails, staples, beer cans, etc we cleaned from our yard... Unfortunately, I only have pictures of what has been found since stepping on the nail. About a week after the roof was completed, a Turnkey employee knocked on our door and said they needed to get something from our mailbox. Confused, we questioned him. Apparently, they had mistakenly put our address down for something and stuff was being mailed to us, so we had to escort him to our neighborhood mailbox down the street. It was very strange and luckily my boyfriend was there because the whole thing seemed SKETCHY! Gutters were ripped down during the roof install and not replaced. Instead, they left pieces just hanging off our house. When we mentioned this to Thebes landlord he had no idea they left the house like this! All around UNACCEPTABLE and UNPROFESSIONAL behavior displayed by this “professional” company. They cannot even take enough responsibility to respond to me!

Jody McCord
28.02.2019

My roof was in such bad condition, I called Turnkey Roofing and Juan Torres came out and assessed my damages. Not only did he do a fantastic job he has great costumer service and was the nicest man I've ever met. I highly recommend Turnkey! :)

Reni Twohig-Rebstock
29.01.2019

Sorry for the delay in getting this review out.. Daniel and Danny fixed a big hole in my roof, after a huge pine tree fell onto my house after hurricane Irma. They did a great job! KUDOS to them and they definitely did the job well as you can not even tell a tree hit the house, it looks like it did before anything happened.😁 Five Stars!😁

Monica Lashinski
28.02.2019

Turnkey is amazing! They dont just do the job and be done. Turnkey employees care about their customers and the work they perform. The communication I received from Juan Torres was exceptional as well. I would recommend them to anyone!

Amanda McKenzie
25.10.2018

I had to have my roof replaced after Hurricane Irma. This company worked with me to pay for the new roof and was able to get me scheduled promptly. All of the work was done in one day. Some damage was done to a sprinkler head, which they repaired for me promptly. A couple months later I discovered a minor leak and they quickly came out to fix it. They stand by their work and respond to your concerns.

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