Terrible communication skills, we had to reach out several times via text and calls to finally get some kind of response. Then when we told the company we weren't moving forward with them for the above stated issue the response we got was very petty and unprofessional.

I decided to go with Brothers as I watned to stay local and help a smaller business. I have to say this was a mistake. I asked 3 times for a written estimate emailed to me which i never recieved This should have been enough why should i have to chase down someone to give them my money and do a job for me . I did get a verbal amount and decided to set up my flat roof replacement for a wednesday. I waited for Billy SR to text me his sons info to schedule and he never responded to me. I finally had to call the office to get in touch with him. I told Mr Dukes to bring a copy of my estimate the. On monday i texted him to confirm a time he would be coming to do my roof. I had to take a vacation day so i would be available in case of any issues. I received no response on monday to my text. On tuesday at 7am i texted again. no response by 8am when my fiance called and left a message. No call back. I finally called the main office number adn they had no record of my roof repair on their schdule. She called Mr. dukes who finally texted me (not even a call) to say there was a material shortage and due to weather jobs were taking longer. I shoudlnh't have had to run him down with phone calls to get a response from him. There was no consideration for me as a consumer at all. Poor communication skills to say the lease. I've decided to go with another company due to their poor treament and lack of communication