Guys did a awesome job...own is great...crew completed no mess and cleaned up

This company's customer service is what all businesses should model after. Their work is superior! The project manager, Leo, patiently walks you through the entire process so you never feel overwhelmed or lost. Even after the job was done, he happily came back out and reattached a cap that blew off in a storm. I am thankful we worked with them and would highly recommend them to our neighbors, family, and friends.

I can't review the services of 3JM Exteriors, because the services never happened. I called 3JM on July 18, 2018 and spoke to Kim, (who seemed very nice). Leo contacted me more than a week later, and we scheduled an appointment for an estimate for July 26 at 4:30. When he was 30 minutes late, I called him. He didn't answer, so I left a message. He called back a couple of hours later, and we rescheduled for the next day. I was interested in replacing a few windows as well as a specialized roof above my sunroom. After he assessed the situation, and took some measurements, he said I should receive the estimate via email within 10 days. Note: he did not have an official document to write down the measurements or notes, instead, he used a small piece of scrap paper. After nearly two weeks had passed, I called and left him a message asking about the estimate. He never called back. On August 21, I called the main number and spoke to Faith, (also very nice), and explained that I had been waiting to hear from Leo. She assured me Leo was reliable and would pass the message asking him to contact me. Today is September 8, and I have not heard back from Leo, or any follow-up from anyone else. I too wish I could give this company zero stars. Thank you.

The 3JM team was pleasant, well priced, timely and all around great to work with. We are thrilled with our new roof. Thanks

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