Let’s be honest no one WANTS to replace their roof. Everyone at Xterior was very professional, courteous and knowledgeable and they made the experience as painless as possible. Highly recommend and my roof is beautiful!

Writing this review two months after my roof project was completed, to make sure any 'punch-out' issues could be finished prior to the review. After Florence tore through in September, I needed a new roof. An expensive venture to be sure, but also an opportunity to purchase the best affordable protection while upgrading my home for the future. I began to interview/solicit bids from roofing companies in the area. My reqts included: finding a local contractor; ‘Certified’ status per manufacturers’ web sites (to ensure proper warranty coverage); and a timely and professional installation. That’s when it got interesting. Several local companies were already backed up for months, and some companies would only work under 'assignments'. These often out-of-state companies go into a neighborhood (with local cell phone numbers to show they were ‘local’), knock on doors, and convince the homeowner to assign all insurance negotiations to their company. The companies then ‘represent’ the homeowner to insurance provider while the homeowners remain oblivious to the process. (BTW, I understand that 'assignments' are now illegal in Florida and elsewhere due to price-gouging and other issues). I did not like the tactics of these companies, and I also thought it was a pretty bad idea to sign a roofing company from 2,000 miles away and ‘hope’ they provide after-sales support. Since I am not very good at ‘hope’, I decided to find a more local solution. After talking with a few local companies, I chose Xterior Roofing, a company with offices in Wilmington, Raleigh, Kernersville, and Greensboro, NC. Okay, not your typical mom-and-pop shop -- like many roofing companies, Xterior Roofing is more regional these days, but at least they have an office in my city, and they are fully credentialed by the manufacturers! Their sales/project person provided me with a clear, concise proposal, and both he and the owner Jay (who I spoke with several times during the project) presented themselves as professional, trained, and competent folks who are intent on doing high-quality work for a reasonable price.... and we were able to negotiate a very clear, concise agreement. It took about 4 weeks from contract to installation, and during that time we were contacted 2-3 times about the work queue, inventory selection, etc. I was pleased to be kept apprised of the project during that time, nad felt good about the upcoming work. The crew who did my home was stellar - very good communication, very competent installation, and an outstanding effort to make sure my yard and shrubbery were not affected by falling shingles and other debris. I spoke at length with the two foremen, and learned that they employ crews who work together on a long-term basis. My crew had been working with Xterior for 12 years, a huge ‘plus’ in my mind since it shows the company treats both organic and contracted employees fairly and honestly - very important for high-quality work and long-term success. And it really showed in their ability to handle my work smoothly and without any real problems. I am very pleased with the installation, the quality of materials, and the professionalism of the Xterior folks, and I would absolutely recommend Xterior Roofing to anyone interested in a high-quality installation at a competitive price, and without any hassles, double-talk, etc. Xterior Roofing made sure to keep everything open, honest, and above-board, did not insult my intelligence during the project, and gained my respect and confidence. I highly recommend them for residential roofing. Thanks for reading.