
- Country: USA
- State: Texas
- City: Houston
- Address: 15255 Gulf Fwy STE 104G, Houston, TX 77034, USA
- Monday: 8:00 AM – 6:00 PM
- Tuesday: 8:00 AM – 6:00 PM
- Wednesday: 8:00 AM – 6:00 PM
- Thursday: 8:00 AM – 6:00 PM
- Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed
Chris was very professional! Fast & Correct I would recommend this Roofing Co: Alpha Elite Roofing to anybody Edward Wildberger 05/27/19
I had scheduled an appointment for an estimate on a leak in our roof. They were not on time and did not call to notify me that they were running late which was a red flag for me. I called the office and was told by Andrew that the representative was on his way "right now". I don't know where he was coming from but 30 minutes later he had still not arrived and no communication as to why. I decided to call and cancel because it is my belief that being punctual is part of good customer service and so is a courtesy call if you are running late. I called the office to cancel and spoke with Andrew again. I informed him that I did not want to continue to wait and asked that he tell the representative not to come. Andrew said "okay" and that was that. No apology for any inconvenience caused just "okay." I did not pursue the conversation any further and am glad I did not pursue a business transaction with them. By the way, the only reason I gave one star is because it wouldn't allow me to post a review with zero stars.
Albert Hernandez with Alpha Elite Roofing was my contact from the beginning to the end. Always able to get in touch with and a pleasure to deal with. Never pushy and not full of fluff like some of the competitors that come knocking on your door. He gave me all the info I needed to get my claim started and answered all of my million questions. Once the rain stopped, I received a start date and boom. That was it. I left home that morning with an old roof and arrived later that evening with a new roof. And they cleaned up all the mess that generally goes with roof construction. Now I can finally sleep good knowing I no longer have to be concerned with any roof leaks. And it looks awesome.
Absolutely great people to deal with everything they said they would do they did and completed in one day also the clean up was great.... Chris is great to work with
Excellent customer service and is veteran owned and operated. That is a combo you cannot beat. They went above and beyond to fix my roof, even offering suggestions to benefit me. Thanks guys! Would highly recommend.