Avoid this company at all costs! Extremely high pressure sales people. Discourage people from getting multiple estimates. Over double the price of all competitors for the same products! Found out that their sales rep applied for 2 credit cards in my name after they were told we were not going to purchase their products.

What an unfortunate phone call I just had. I needed a ball park quote in order for me to know whether I had a $5,000, $10,000 or $15,000 approximate job to do. (Another company is doing one for me just btw - and I spoke with a very pleasant and helpful person on the phone - so this CAN be done.) These people, however, wouldn't help until I closed on the house we are looking at. I need the estimate in order to settle our inspection report issues and I was basically refused a quote. The two women I spoke to were rude and argued above what I was trying to say. They need some customer service training badly. I will likely be putting new siding, new windows and a new sliding door on this property. But Cramer certainly won't be doing it. I have two other apartments needing new windows too - Cramer certainly won't be doing that job either. They don't even deserve one star quite honestly!

I recently purchased gutters and had them installed at my home by Cramer. I feel better communication between the different departments within Cramer as well as with the customers directly would go a long way to providing better overall customer service. My husband and I were pleased with the initial appointment. We got quotes from 2 other places and this was the best price and value. However, there was a significant lack of communication throughout the process. They had quoted us 6-8 weeks, but I had to contact the salesman at the 8 week point to ask how much longer. Not only did I have to reach out to him, but when he told me he'd be in touch the following day, he had forgotten and I, again, had to reach out to him for an update. When the appointment was scheduled, I asked Cramer approximately what time the workers would arrive at my house so that I could let my husband know since he was going to be home. I was advised I was first on the list and they would likely be there around 8am. At 9:30am, I still hadn't heard from anyone so I had to call Cramer. I was told that they should have been to my house and finished by now and that they'd have to contact them and get back to me. A half an hour later, I was called back and advised they'd gone to the second home on the list first instead of mine and that they were on their way to my home shortly. When the men arrived at my home, they knocked on the door and greeted my husband. However, when they were done, they did not knock on the door again or let my husband know in any way that they were finished. They just left. Had he had any concerns or issues with their work, my husband would not have been able to express it to them because they left without any further contact. I'm not saying that I would never do business with Cramer again. As far as I can tell so far, I was given a good price, a quality product, and the workmanship appears to be sound. I also like that Cramer offers discounts for returning customers. However, if I give Cramer another opportunity with a project at my home, I will expect better overall communication and customer service throughout or I likely won't continue working with them in the future.

Great Home Improvent Company

Cramer has done some great work for me! A new roof, new gutters and most recently, new windows. I want to give a BIG shout out to Chris and Rick - who installed my windows. They were professional, and answered all my questions. When I have my new doors installed, I will certainly request both of them! Thanks, Guys!