5 reviews
  • Country: USA
  • State: Louisiana
  • City: Shreveport
  • Address: 2535 W Bert Kouns Industrial Loop Ste 203-178, Shreveport, LA 71118, USA
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5 Review(s)
Andrea F
22.03.2019

I had a positive experience with Triple P Roofing when they replaced my roof in June 2016. My experience now that it is leaking has been much different. There was an active leak reported to Triple P with water running down inside my home and ruining parts of the paint/drywall. It was five days before I could be fit in for an evaluation and week before the leak was sealed after Triple P was contacted. I still have no information on the repairs made, if the rest of the roof was checked, or whether they are coming back to fix the interior damages which are covered under faulty workmanship from my original contract. I've called multiple people, emailed, still no response.

D H
10.04.2019

I initially had my roof replaced with Matt in 2016. I was very please with the service and the replaced roof. I even had him replace a patio roof too. Here I am in 2018 and I noticed a roof leak, albeit in a bad area of my roof. I called Matt. He came out and looked at the roof. Recommended I have a custom metal “hog trough” built resolve to the leak at a cost of over $6000. Thats about 37% of what my new whole roof cost. Needless to say, I was shocked, but if necessary I was willing to pay it to fix my roof. I called another roofer for an estimate. He quoted me $3800. I knew something was inconsistent with he amount difference in the quotes for the same work. I then called Matt, he spoke with his boss. They decided to lower the price to $5000 since the “had already made money” on the replacing my roof. Never once did he mention warranty coverage. It was only discussed once I brought it up. Matt proceeded to explain to me that since the leak was located where it was, it was not covered. I was upset and attempted to explain that he replaced my ENTIRE roof, including the area that is leaking, and he continues to refuse to honor the warranty. I also called and spoke with Matt’s boss, Murry. Explained the situation. He stated he would talk with Matt and call to schedule a time for us all to meet and discuss the problem. I have yet to hear from either one. During the 3 months of back and forth with Matt. He has yet to provide me with a written estimate, he will not call when he says he will, and most of all TRIPLE P WILL NOT HONOR THEIR 5 YEAR WARRANTY ON MY ROOF. Since being forced to work with other roofers, I have been shown that the workmanship of Triple P’s work in the area that is leaking is terrible. The other roofers are appalled at the piece milled-patch work in the area of the leak. I have since learned the metal in that area is copper on galvanized metal. That’s not proper installation, as the copper will cause the galvanized metal to oxidize, corrode, and rust causing roof failure and thus a leak. I am extremely frustrated at this point with Triple P and Matt. At this point I feel they aren’t trustworthy and I would not recommend Triple P.

Jasmine Chavez
09.12.2018

Excellent & professional customer service! Love the look of my new gutters! High quality & quick work!! Thanks for such a great job! Will call again for future roofing needs and will recommend to friends!

James King
25.09.2018

I had a great experience with Triple P Roofing. I called for an estimate and they were able to come by within a couple of days. They gave me a very competitive price, and, since I had a leak, were able to get the job done within a week. Roof looks awesome, they cleaned up very well, and their salesman came by to inspect the roof afterwards and make sure I was pleased with the work. I will use them in the future for other jobs!

Pam Backofen
23.08.2018

Matt Parmalee and Triple P have replaced roofs on 2 homes for me and they are beautiful! Matt is so knowledgeable, kind, considerate and interested in exactly what you want! He's not a hard sell...doesn't need to be their workmanship speaks for itself. I don't usually write reviews but I felt that I should in this case. We had severe water damage inside and out side of our home, Matt put all our fears to rest and we now have the best roof in the neighborhood! Very trustworthy, reliable and dependable too!! You cannot go wrong with Triple P and Matt! I definitely recommend them. Pam B.

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