
- Country: USA
- State: Colorado
- City: Colorado Springs
- Address: 7917 Red Granite Loop #100, Colorado Springs, CO 80939, USA
- Monday: 7:30 AM – 4:30 PM
- Tuesday: 7:30 AM – 4:30 PM
- Wednesday: 7:30 AM – 4:30 PM
- Thursday: 7:30 AM – 4:30 PM
- Friday: 7:30 AM – 4:30 PM
- Saturday: Closed
- Sunday: Closed
Prompt bid, fair price, quick scheduling, fast and very nice crew, left the place spotless. What more could you want? This will be my go-to company if I ever need roofing in the future.
BUYER BEWARE!!!! If you're reading this, then you're looking to have your roof repaired or replaced, and I'm glad you're taking the time to do some due diligence. The company and name of Holladay Grace was sold within the past two years, so I urge you to discount any review that has not been posted in the past 18 months. I'm writing this review as a customer that experienced first hand how the former and new owners operate. I'm personally saddened to write this review because the previous owner had built a great company and reputation and the new owner has very little interest in quality craft, taking care of his customers or doing what his company promises. Here's a BRIEF description of what I experienced: Pros - Very quick to get an estimator to my house, make a bid and get a contract signed. Cons - They started the roof replacement several months after they said they were going to. - I was told it would take less than a week to do the roof and gutters. It took them over three months. Part of the delay was because they misordered the amount of material. - They said they were installing a Class IV premium shingle and then did not install that grade of shingle. - They damaged and broke personal property said they were going to reimburse me for it and never did. -I have kids and dogs at home and asked countless times to be given a heads up when they were coming to do work. Every time I made the request they promised to have their crew give me a call and in the 20+/- times they made trips to my house they never once called. On one occasion they came over after 8:30 pm, got on my roof and started hammering and banging around. It was very alarming, and I initially thought someone was trying to break into my house! - The company they subcontracted with to deliver the material did permanent damage to my driveway. When I asked them about getting it repaired, I was told this wasn't their problem and to contact the delivery company and offered NO help in getting this issue resolved. - After they claimed the roof and gutter installation was complete and wanted payment in full, I walked the property to find substantial amounts of cigarette butts, trash, roofing materials scattered throughout my yard and in my bushes. Several gutters were installed crooked, damaged flashing and shingles were installed, different colored screws and brackets were used on the gutters and look terrible. It took me countless calls and emails to the supervisor, owner, and office manager to try and get these issues fixed. After several months of pestering and not paying, they sent crews out three times to clean up the trash and debris and never did a satisfactory job, and the roof and gutters look marginal at best. I've been going out in my yard for several weekends now to pick up their trash and have now had two roofing nails puncture holes in my car tire. I finally got tired of continually hounding them to do their job, paid them and have moved on. I will NEVER use this company again and actively urge you to find a different roofing company.
We worked with Justus getting everything set up. It was all very smooth and easy process! The guys came out and we're done in the afternoon! They worked very quick and did a great job! Very satisfied!
I've work with Chad and Roger and their crew for many years and have nothing but good things to say. It's a tough business and you have to work with some interesting employees who are brave enough to get so high up to work every day! Either way, they do great work, they honor their warranties and go the extra mile. Highly recommended.
We had two major leaks this past weeks hail storm (5/3). We just had the roof replaced in November of last year- 2014 hail storm. We thought the roofers had done something wrong but as it turned out during the hail storm Holiday Grace came out promptly and three different guys were on the roof looking at it, seeing the pouring in water, brushing off the hail that had built up and trying to asses the problem. They noted that the leak around one area was actually due to degrading siding around our chimney. We had two other separate contractors including our insurance people verify the same thing. The other problem with our sun room seemed to be due to the improper replacement of the gutters and things they screwed into the roof tiles. Holiday Grace was not at fault for this either, but they did cover a company to come in and clean up and dehumidify the place at their own expense. This spoke volumes to us about great customer service and caring for their people. We would highly recommend them to others as a result of their quick response and coming out several times to re-inspect the roof and correct the issues the gutter people caused. The only down side was when they originally did the work, the team that came out didn't clean up very well. Other than that, the score really should be 4.5. They went over and above and didn't try to wiggle out of anything, took responsibility and covered another companies foolish, careless workmanship. Holiday Grace Roofing has our future business.