James,          I contacted you on Saturday September 15th 2018 by phone informing you of a water leak on my new roof in Willow Spring, NC 27592 that Heritage Home Improvement installed Nov 13, 2017. I sent you pictures by text messages of the damages to my ceilings, which you responded and you told me you were "going to send my guys over as soon as it stops raining ". I texted you more pictures on Sunday showing you the large tarp I installed along with the pictures of the water leak from the inside of the attic around the chimney.  I also text messaged you a picture of the flashing around the chimney where the caulking was not installed.  You responded and said " yeah it's got to be coming in from the chimney ". I also asked if you needed a number for a sheetrock man to repair the ceiling.  You responded "yes" . I provided his number via text message.  On Monday I left several messages on your voicemail and also sent several text messages asking for you to call me back and give me a time in which you were coming to fix my roof. I got no response. I tried again all day Tuesday. NO response.  I have tried to contact you again on Wednesday up until 12:00 noon. No response.  I also left Larry Alford a voicemail message. No response.  I called you Office number and left a message. No Response! Your contract in which you signed states a 10 year workmanship warranty. This is obviously a workmanship issue where the flashing was not sealed correctly. I WILL proceed with legal action against Heritage Home improvement, James Manning, and Larry Alford.

Had an appointment to start on my roof today, 4/12/18, no one showed up or called to cancel after I left several messages in 2 days. Bad business practice.