I have had the same experience as all of the other terrible reviews! A halfway job was done and big promises of a 10 year warranty and inspection every 6 months were made. After he was paid he was never heard from again. We call and call and get no answer and no call back. This is absolutely unacceptable and we will NEVER allow this dishonest "business" to do work for us again.

Very unprofessional and unethical. I hired them to repair some lifted shingle around the vent boots on my roof. They worked on them and it seemed to be looking fine from the ground. After they finish their work, I paid them and they left. The contract was written for 1 year of warranty for labor and material. Next day I went up in my Attic and found that there were holes that were not sealed around the vent boots. I started calling Joe, who is the key person of this company and perhaps the owner, most of the time he did not respond. But if by chance he answered. He promised to come the next morning and fix it. It has been months, but Joe never came. I wish I had read these reviews before hiring him. Even if I read them while he was working on my roof, I would have done a complete inspection of the job before paying him off. Don't wast your money or get your property damaged by these guys. They will bring more damage than repairing it. I am planning to file a law suit against his company. Not only for getting my money back, but also for discouraging these scammers from playing with others and kicking them out of the market. I wish I had Joe's picture that I could attach with this review to let people recognize him and stay away from him.

Edit 4/21/17: No one ever called me back. Not only that, I'm fairly certain the man I spoke with last time was not Joe's brother, but Joe. At this point, I would give less than 1 star if I could. It's very disappointing. Edit 4/12/17: On 3/24 I called their "office" number and spoke with a pleasant woman who apologized for my experience and told me that someone would be at our office during the first week in April. No one ever came. I just called again and spoke with one of Joe's brothers, and he also apologized and said he would talk to Joe and call me back in the morning to let me know when someone would be coming out. Something I didn't put in my earlier post is that the leaks started in NOVEMBER. The roof was repaired and sealed in August, and the leaks started just a new months later (we have a flat roof that is notoriously hard to deal with, so I do not fault these guys for the leaks). I have been trying to get someone out here for almost six months, and we are three months past due for our "semi-annual maintenance" that was guaranteed at the time we paid for service. I will say, we are still saving about $1,000 off the electric bill, but that's really the only good thing I have to say about this experience. *** Edit 3/24/17: They still have not come to deliver on a guaranteed maintenance warranty. Joe made an appointment with me and I was thrilled, but he cancelled due to rain. I told him it was not going to rain, and it did not. He rescheduled the appointment for the next week, which was Spring Break, and I went to work even though I had the day off with my daughter. He never showed, and didn't even call, or reply to a message I sent. My rating has gone from five stars to one. *** Edit 1/30/17: I'm sad to say, the warranty on our roof we were so happy with is useless, because no one will come out and help us with the minors leaks we've had since the original work was done. Joe is very nice and seems trustworthy. I can only assume that he's too busy to give all of his customers the attention they need, but that's not helping our roof situation. :( *** These guys are amazing! The company where I work has a building with a flat roof, and only one guy in the area specializes in repairing flat roofs! Our roof leaked just about every time it rained. The old flat roof specialist charged us a hugely inflated rate just to caulk down bolts. There were still rusty patches on the roof and it still leaked after being repaired. We called the old guy back in the spring when the rain started, and he came and poked around, told us what the problem was and then promised to send someone out for an estimate. No one ever came. It started raining again late in the summer, more leaks (over millions of dollars worth of lab instruments), we called again and THEY NEVER CAME! I called Joseph at Trusted Roofing Experts and he drove ALL THE WAY from Houston to Round Rock just to take a look at the roof and give us an estimate. His estimate included power-washing the roof, clearing the drains (which is all we were waiting for from the other guy), applying rust inhibitor to the rusty patches, and then sealing the whole roof with an elastomeric coating. They showed up the next business day and completed the job in two days. It cost half as much as the work the other guy charged us for, and the warranty is much longer, and includes a maintenance agreement! I was so excited to have the roof sealed. It was like Christmas around here! I am looking forward to not having to rush to the office at all hours of the day/weekends to throw plastic over lab instruments, not having to replace ceiling tiles repeatedly, and not having to hear some guy promise to show up and then never deliver. Joseph has always called me back within minutes and we are very happy with his work.

Joe Stokes of Trusted (HA) Roofing did a $900 small roof repair about 8 months ago that supposedly had a one year warranry. My husband and I have both called and emailed him several times each and he always responded he would come by but never has. Don't waste yor money on NOT SO TRUSTING, TRUSTED ROOFING!

If you are a victim of fraudulent companies and want to file a compliant contact The Harris County District Attorney's office Consumer Fraud Division.