The owner showed up on time the first day and was extremely friendly while he introduced himself and showed us what he was going to do. After a day or two of work, we noticed that there were spots on the sections they were working on that needed painting once they removed the molding (that they had to remove in order to complete the job) and when I pointed it out, he was once again, very friendly and then they ended up doing some touch-up painting for us! The end result looks fabulous and they got it all done in just 2 business days. Overall very impressed with this outfit at this time.